.png)
.png)
Delivery & Cancellation Policy
1. Cancellation Policy:
Order Cancellation: Customers may request cancellation within 24 hours of purchase. Cancellations before dispatch carry no courier fee. For customer-cancelled orders that have already been dispatched and are returned to origin (RTO), outward and return courier charges will be deducted from the refund. These deductions do not apply to misprints or printing defects.
Cancellation Procedure: To cancel an order, customers must contact our customer support team via email at info@cbspd.com or through the "Contact Us" page on our website. Please include the order number and reason for cancellation.
Refund Process: Refunds will be issued to the original payment method. For customer-cancelled dispatched orders returned to origin (RTO), inspection and refund processing will be completed within 4–7 working days from the date the product reaches our warehouse. This timeframe includes both inspection and refund processing.
2. Delivery Policy:
Shipping Timeframe: Orders will be processed and shipped within 1-2 business days, excluding weekends and holidays. Delivery times may vary based on the shipping method selected during checkout.
Tracking Information: Once an order is shipped, customers will receive a confirmation email with tracking information. This allows them to monitor the delivery status and estimated delivery date.
Delivery Issues: In the rare event of delivery issues or delays, customers are encouraged to contact our customer support team for assistance. We will work to resolve the issue and provide updates on the status of their delivery.
Delivery Confirmation: Orders will be considered delivered once the tracking information shows that the package has been successfully delivered to the specified address. Any issues with non-delivery must be reported within 7 days of the estimated delivery date.
