It is a comprehensive text with a huge success in the market. The book has been highly appreciated not only by the faculty members but also admired a lot by the students of various Indian universities and hotel management institutes studying degree and diploma courses in hotel management | hospitality management.
As the need has been felt to update the text, this revised edition incorporates latest information on the hotel industry and functioning of the front office. This edition features addition of section Standard Operating Procedures (SOP) for COVID-19 Management in Hotels and an updated section on Major Players in Hotel Industry in India. Single colour
Rajeev R Mishra PhD is currently Director-Principal, Chandigarh College of Hotel Management, Chandigarh Group of Colleges, Mohali, Punjab. A 1998-batch alumnus of IHM-Lucknow, he holds a doctoral degree in hospitality from Amity University, Noida. He has over 24 years of cumulative experience in the hotel industry and academia, with almost 16 years in academia and 8 years in hotel operations. Before joining Chandigarh College of Hotel Management, he has worked with various leading academic institutions like IES University,Bhopal; AURO University, Surat; Rawal Institutions, Faridabad; UEI Global,New Delhi; IPS Academy, Indore; and Heritage Institute of Hotel and Tourism,Agra.He has to his credit over 35 research papers in the field of talent development, talent management and tourism published in various indexed journals of national and international repute; and more than 25 research papers presented in the national and international conferences organized by the leading academic institutions. He is member of reviewer and editorial boards of various reputed journals. He has been honored with Exemplary Academic Leader of the Year Award 2021 by Eureka Publications.
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